Privacy & Cookies

Privacy Notice

General

Your privacy is very important to us, we make every effort to oversee the effective and secure collection, processing and storage of your personal data. BK Bookkeeping will be known as the 'Controller' of the personal data that you provide to us via this website. The data that we collect and how we use it is outlined below:

Collected Information

We collect basic personal data about you through email or contact e-forms. This information is freely given by yourself and does not include anything deemed as sensitive. This can however include name, company name address, email and phone numbers.

Why we need your data

Your basic personal data is collected in order to verify your identity and enable communication in reply to your interest in our book keeping, payroll and pension services. We do not purposefully collect any personal data from you beyond which required to oversee this service to you.

We may also indirectly share personal data with our third-party service providers (such as our hosting partners) to provide the necessary hardware, software, networking, storage, troubleshooting and other service we use to operate our website to maintain a high-quality user experience. We do not permit our service providers to use the personal data for any reason other than to oversee such services.

What we do with your data - processing and storage

The personal data we collect is processed by the Controller and held in our office/stored on the company's digital devices and apps. Appropriate security measures (both in respect of IT and manual) are in place to ensure the protection and safe storage of your data. With exception to the afformentioned service providers, third parties will not have access to the personal data collected without your prior consent, unless the law permits. Under no circumstances will your name, e-mail, phone number, address or other other personally identifiable information be sold on to a third party.

How long we keep your data

Your data is held on file for as long as necessary to oversee our service to you. For general enquiries/quotations without generating a service, we would keep your data for 12 months before deletion. This is for your convenience and ours enabling us to refer back to our notes and documentation issued at the time, in case you decide to return. Where a service has been made that requires a transaction, contract and/or issue of an invoice, we are required under UK tax law to keep your details for a minimum of 6 years. If after this time we are no longer providing a service (or services), we will review your data and if and if considered no longer required, will be deleted/destroyed.

What are your rights

You may at any point request to see the personal information of yours that we process and what is included in our records. If at any point you believe that information to be incorrect, you can request to have it amended.

Should you wish to make a request, have any concerns or wish to raise a complaint on how you believe we have handled your personal data, you may contact us to have the matter investigated. Please EMAIL: enquiries@bkbookkeeping.org.uk. We aim to respond to your enquiry within 30 days from date of email.

Please allow us sufficient time to process and investigate your enquiry, during which we will contact you to keep you informed of its progress.

If you are not satisfied with our response or believe that we are processing your personal data in a manner not in accordance with the law, you may file a complaint at the Information Commissioner's Office https://ico.org.uk/concerns

Cookie Policy

Cookies in Use on this Site

By using our websites (through any device) you agree that this Cookie Policy applies to that use in addition to any other terms and conditions which may apply.

We reserve the right to make changes to our Cookie Policy without prior notice. Any such changes shall appear here and become effective immediately. Your continued use of our websites is taken as meaning that you agree to our Policy and any such changes.

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites. Our cookies help us to provide interactive features to make our website work as you'd expect, remember your settings during and between visits, improve the speed/security of the site, allow you to share pages with social networks like Facebook and providing us with information to help us continually improve our website.

We do not use cookies to collect any personally identifiable or sensitive information (without your express permission) or to pass personally identifiable data to third parties or pay sales commissions.

Cognito Forms is our form processing provider and does not use cookies on our embedded form, and does not track our customers when you fill out our form.

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

Turning Cookies Off

General Information: You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies, however, doing so will likely limit the functionality of our's and a large proportion of the world's websites as cookies are a standard part of most modern websites.

It may be that you concerns around cookies relate to so called "spyware". Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies by visiting the site below:

www.allaboutcookies.org